The United Front
If you have had similar problems you will know how hard it is to get BT to take any notice. If we unite on this and get enough people linking to this blog surely BT will sit up and take some notice.
Please help by using the below html code to link to this blog:
(BT Broadband)
Please help by using the below html code to link to this blog:
(BT Broadband)
posted by John Barwell at
2:55 AM
9 Comments:
This is starting to worry me. I have been through a similiar scenario with sky and stupidly thinking that BT would be like dealing with the organ grinder not the monkey I went to them. The router arrived two days late and now my activation date has been put back 8 days. All in all (thanks to SKY and BT)I have been without broadband since October. Why did'nt I just stay with Orange.
More to follow
By
Anonymous, at 6:25 PM
well what can i say, i too have excatly the same problem, luckily my contract is up for renewal shortly. i was promised a 8mb connection and was one of the first in the area to be offerd the upgrade, they said it would take 10 days to initiate.... 28 days later i was still not connected. then one friday afternoon by a sheer stroke of luck i got through to a english guy, who got the works believe me ( sorry it wasnt personal) however he said they needed another 2 days to test the line. i said that if my broadband wasnt switch on within 6 hours i would cancel.. guess what? yes, you know it... no connection. the following morning i rang again, this time an engineer had been assigned to my case and with what i assume is a simple flick of a switch i was finally connected.
my inital connection speed was really good 7.2 mb and being an option 3 user i cained it. for about 6 months it was fine. then one day i noticed it dropping and is now at 5.3mb. i think that this is unexceptable and rang again.... i was informed by mr Patel in india that a connection speed of 0.5 kbps was an expectable level of service, as a connection is present. since this my connection has slowed down to 3.7mb and is now capped to 160kbps. yet i still have to pay for the option 3 package... i was promised on sunday evening that within 3 days i would notice a considerable increase in bandwidth. guess what.? its that 3rd day and still 160kbps.... in addition to this i have since been informed that my line is only capable of carrying a max load of 6mb, that's strange concidering i had 7.3 for nearly 6 months. i understand that bt did a pathetic upgrade in 1999 which brought it in line with 19th century scrolls and wax stamps. according to serveral forums, bt was going to be sold off prior to this upgrade and they had to do a quick fix in order to sell it. however, the sell never occured and we are now left with the legacy of a very poor service.. untill bt pull thier fingers out of thier arse's and get the fibre optics laid down that's how it is. i said this to tech support this morning and they confirmed that the installation of fibre optic cables will be an ongoing process but it may not be available for 6 months and could take as long as 7 years to complete. i asked, why 6 months,, the reply i recieved was in true bt fashion absolutely classic... thanks again mr Patel for the laugh. "well it hasnt been started yet"
i'll let you know if i get a respectable connection back tomorrow. in the mean time i wish all of you with similar problems the best of luck and that a 1000 seagulls shit upon each and ever one of the so called bt broadband technical support team. (broadband my arse, i could write a letter and deliver it myself in person quicker)
By
Anonymous, at 12:33 PM
I signed up for Up To 8mb Broadband last May 2006. I was told when I signed up that I could expect 6mb ( which I was more than happy with ). In the 11 months I have been on this contract I have only ever had 6mb speed for about 12 days ( over Christmas just gone ). I have an ongoing battle with BT about this in that I feel I am being ripped off. I have now been told that the best speed I can / have been getting is about 2.5mb ( well below the 6mb I was told I could expect ). BT seem to think that 2.5mb on an "Up to 8mb" contact is OK....I don't !!!! Trying to get this sorted out with them has taken 5 months so far and is still going on. The way I see it is that BT have been taking money off me under false pretences. I just keep getting passsed form dept. to dept. and nobody is addressing the problem. I have sent emails ( loads ) to the Complaints Dept. but nobody ever gets back to you..EVER. My only error in all of this is believing BT in the beginning and I am paying for that now !!
Just today I have made a complaint against BT to Ofcom and I have also contacted BBC1's Watchdog programme and given them all the details too. I have sent an email to BT's Complaints Dept. ( yet again ) and have told them about me going to Ofcom and Watchdog. I know that Ofcom do not deal with individual complaints and that one email to Watchdog from me is'nt going to move them to do a piece about my situation.
But I would bet my next months salary that I am not the only person that feels they are being ripped off / abandoned by BT and maybe if enough people do complain , BT may start to take seriously these problems , caused by BT , that their customers are having to endure......I am not holding my breath though !
By
Anonymous, at 8:38 PM
I have had endless problems with BT and broadband, 99.99% due to the convoluted and cumbersome "chain of command" which cannot be short-circuited. When my employers moved premises, I arranged for 2 PSTN lines to be installed and the broadband transferred on a specific date - or so I thought. The idiot in Customer Services *ceased* the broadband on the original numbers on that date (which takes 10 days to complete) and then activated it on two new numbers!!!! Another 14-day delay. I went ballistic and demanded to speak directly to the engineers. I was told this was impossible. Eventually broadband was reinstated but they had not assigned me the same fixed IP addresses, so our webserver was not available. Four hours of reconfiguring routers, firewalls et al! Eventually I managed to "collar" a BT engineer from our local exchange and now I drop him an e-mail if any work is coming up, so he knows what I want, and can check it against what some key-puncher has chosen from their drop-down menus. All in all, BT need to get their act together, otherwise they will *really* lose out to the cable companies!
By
Anonymous, at 11:15 PM
Just thought I'd post this article that may be of interest http://broadband-expert.co.uk/blog/survey-shows-many-broadband-customers-fail-to-receive-expected-speeds , basically it states that only 20% of people get the maximum broadband speed quoted and that the problem is worse in rural areas. It's not specific to BT but having previously used BT broadband I'm pretty sure they would be one of the worst culprits.
By
Unknown, at 5:18 PM
I've been trying to cancel my BT broadband for over 2 months now. As soon as I got it I knew it was useless, I called them immediately to cancel my account they said they would but I am still receiving bills! It's silly, I have never dealt with a worse company!
By
Anonymous, at 9:14 PM
I thought i would leave this message as an old timer who can basically remember telecomunications when it began, so believe me i have seen the changes. There is so many problems with broadband, believe me not only with bt, i have had a number of providers myself and so has family and friends who have also used cable companies, there are so many nightmare stories behind each provider out there. As mentioned my beginings you only had bt as a provider of your telecomunications services, it was very personel and although the problem might not be sorted over night you spoke to one person on a first name basis until you got the services you required or problems sorted. Bt are now in competition with other providers and due to the monopoly in the market do not have the same personel data as once upon a year, the rights have been taking away to give other companies fair play, although i am typing in very basic terms obviously the issues are a lot more detailed and complex.We myself included are a demanding 24/7 society who demand choice and at a touch of a button. Believe me life was easier and a lot less complicated and impersonel when there was one telecomunications, one gas and one electric company, we have chose the change and now are screaming at the changes, bt like the other companies have their information from bt wholesale who in turn are not connected to bt personally ,who are now a retail company, i have had problems with bt broadband and have swallowed the lower speed as i live ruraly, i read the small print before i ordered and noticed the terms and conditions stated upto 8mg speeds, no promise of an exact speed, wholesale website stated my line SHOULD suport 2mg speed again the should indicated to me no promise. I am in no way backing bt and their problems i am sure they are aware it has to be dealt with, what upsets me is i know it will never be the same. As i already mentioned that is our fault as the consumers for allowing this to happen.
By
Anonymous, at 11:24 PM
Here’s a Broadband Video that will show you how to check availability by postcode, how perform a broadband speed test and where to find broadband forums to answer your questions. There are also offers for BT Broadband.
Here is a broadband beginners guide and below are common broad band questions;
What is Broadband?
Types of Connections?
Connection speeds and download limits
How to compare ISP’s
By
Anonymous, at 12:12 PM
Having been with Orange,for nearly two years, my connection failed, after countless amount of phone calls and being shoved from one department to the next and may I add on a 0845 number, and many hours on the phone with them, enough was enough, I then decided to cancel my contract with them,even then, when I told them that I have no choice but to cancel, they again shoved me from one department to the next until I had to hang up and call their accounts department even then while trying to close my account,they told me that the problem I was having with my broadband they could resolve and that as a gester of good will they will refund me(which was to be expect) and lower my payments from £17.99 to £9.99 per month, the fist 3 months free I told them that I was no good to me because I still was not getting a connection They assured me that the problem could stil be resolved.
Ater two weeks of still no internet I did cancel my account with them, but not before being told that I had changed my contract with them and that I had to still with them for another year, I told them in noway way was this going to happen, and that I had taken the time a look a there records they would see the problems that I had with there company and that they had to refund any money owing of the connection that I did not have, I the end I had to insist on speaking to their superviser to get the manner resolved,this all happen in October/September 2008,
After not having internet for 4 months or so I dicided that the best people for the internet should be BT, WHAT A MISTAKE, right now I have a problem with dropping connections and a very slow connection, in fact the connection is worse then dial up, this has been going on for the last 7 weeks now and they to assure me that thet came sort out the problem, the only good thing with BT is that they have a freephone number!!!!
By
Anonymous, at 4:53 PM
Post a Comment
<< Home