The Run Around

Over the next few days I was given the run around by BT regarding this mysterious fault that kept surfacing and then been fixed. During the course of this run around I had some very heated conversations with them to no avail. I was just getting scripts read to me with no one actually resolving the situation. I had already did some investigations myself and found that we were 6.08km from the exchange with 70db of noise on the line. From experience with a fixed broadband service you wouldn’t be able to get sync with this. However with a variable broadband service the DSLAM will compensate and sync at the most stable speed it can, which in my case was 160kbps. However trying to convey this to BT is absolutely useless, as they don’t listen and when you put the phone down your conversation just disappears in to thin air, because next time you speak to them you will have to go through exactly the same things again.