My Initial Phone Call to BT

A few months prior to moving I spoke to a few neighbours in the area I planned to move to regarding broadband. They informed me that they had horrendous issues trying to get broadband. However I arrogantly put it down to them been a common user and their lack of technical knowledge on how to rectify these issues. Nevertheless I took onboard their comments and decided to call BT.

I foolish thought I would go with BT because if I did have any issues then I would be able to get them rectified more quickly due to BT owning the backbone. This was the case a few years ago, but I have recently found out that is not the case anymore. I will tell you about this later.

Anyway I called BT and spoke to sales. I told them that I was interested in getting a broadband connection at my new property. The sales guy I spoke to was adamant that I could get a connection up to 8mbs on their DSL Max service. I was sceptical because of the stories I had heard from my neighbours. However due to the area I was moving to not having cable or 3G coverage I didn’t really have a choice.

I placed the order on the 24th November and was told activation would take place on the 8th December. There was going to be a slight delay due to a DACS unit been on the line. BT didn’t pick this up initially and I had to highlight this issue with them.