My Current Situation

After the engineer had left I called BT, as I wanted some sort of compromise on my billing due to them offering 2% of the service they promised me. However it was another frustrating conversation to no avail. They were still insistent that they could improve the speed and someone from their line faults department would call me back.

Today is the 29th December and I have indeed had a call back. Again having to go through the same rig moral of repeating what has happened I was very pessimistic of anything positive coming from the conversation. The girl informed me that they have had the report from the engineer. However they have just totally discounted it, even after the engineer has said the line is not suitable, and are insist ant that they can improve the line speed. I have told them this is physically not possible unless they move the exchange closer to me or build a new one. However the girl was insistent and wants another 24hours.

I have now accepted that I will not get a faster speed and I am just looking for an apology from BT and some sort of compensation. However I am not holding my hopes too high, because BT has fundamental problems in listening to what the customer wants and will not admit fault.