My Background

I feel it is appropriate to first give you a little bit of background about myself just to reinforce that your technical knowledge will mean nothing when dealing with BT. I graduated from UMIST with 1 undergraduate and 2 postgraduate degrees in computation. I have worked in the IT sector for13 years. The last five years I have worked freelance as an IT consultant specialising in networking, so I know a little bit about cabling and broadband as you can image.

My first experience of a fast internet connection was 9 years ago when BT launched their ½ meg ADSL service. I had an engineer come out to get everything installed and configured. It was fantastic. Within an hour I was on the Internet with my new connection. I even had a complementary upgrade a few years later to 2 meg. To say the least I was more than happy with the service and the technical support I received during outage periods was good and conveyed to me on a technical level, which I always appreciated due to been technically minded.

Eventually I moved house and went with Freedom2Surf for my Internet connection. Again BT was good in getting the line installed and me up and running. They were a few days late in installing it, but it wasn’t an issue at that time. Shortly after getting the connection my work became more Internet based and I depended heavily on it, even a short outage would have caused me serious issues. However during the time I was at this property I had no problem at all and a rock sold connection of 2 meg.

Both the above connections were in the Manchester area.

I have now relocated to a small village in Workington, Cumbria.