Conclusion

Do not deal with BT. I have been totally mislead by BT and have received a substandard level of service with respect to customer service and broadband. They have given me the run around and I have lost a considerable amount of time and money due to BT refusal to accept that they cannot provide me with the service they said. I find it totally disgusting how they treat customers. I do not think they have our best interests in heart, because I am having to repeat my story each time, which basically means they are not recording it.

In addition their technical support is little more than people reading from scripts. I also totally disagree with them outsourcing their support to India. I don’t want to run into a racism argument here, but I find it very difficult to communicate with them and their blarzay attitude just infuriates me. I understand about outsourcing. However it should only be done with things that are not customer facing, such as manufacturing.