BT Broadband Nightmare

Saturday, January 13, 2007

The Aim of this Blog

I am starting this blog to convey BT’s lack of commitment to deliver broadband in rural areas. My aim is to make someone at BT sit up and listen to us the consumer. In addition I would like to detail the horrendous problems you will face in trying to get things rectified if you have a problem with their service.

posted by John Barwell at 3:02 AM

3 Comments:

  • Hello John,

    Just surfing the web to see if we aren't the only ones suffering and came across your blog.

    Nice to see we are not the only people to be having problems with BT in a rural area.

    Let me bring you up to some sort of speed. We moved from Attleborough in Norfolk (a town) to a little village of Rockland All Saints (around 5 miles away from Attleborough) in August 2006.

    We decided to keep the broadband, saving the hassle of switching over. We have spent the last 6 months with an connection which was intermittent and cutting out frequently, and have spent countless hours on the phone to the robots in India (We aren't a technical family) and we have some copy and paste emails like yours too.

    It was only this weekend (19th January 2007) that BT finally sent out an engineer and sorted the problem for us. Nice chap though, so can't complain there.

    But alas, we only have a maximum speed of 1.7Mpbs, which is something BT seriously need to address and quickly.

    Keep up the sterling work on the blog. I will be reading regularly.

    Daniel George

    By Anonymous Anonymous, at 8:46 PM  

  • Hi Daniel,

    Thanks for your comment. I am having horrendous problems at the moment. 7 Weeks in now and still no closer to getting anything sorted.

    I hope you will get yours sorted out soon, but dealing with BT is terrible. I will never go with them again.

    Take Care,


    John

    By Blogger John Barwell, at 1:45 PM  

  • I live in walsall and was with BT broadband for 3 months. I was promised speeds of up to 8mb after connecting it was apparent that max speed I was getting due to the distance from exchange was 1mb.

    I tried calling to say I was not happy and got someone who was not in this country pretending to be english saying there was nothing they could do as I signed a contract.

    This continued for months with engineers saying there was problems with line then it was the distance from exchange. Anyway i got fed up and cancelled my agreement and now have 10mb with virgin media and guess what I have to pay a full 12 months even though they were not giving the service they promised. I have now got to pay £478 for a service i never used. In short BT customer service is none existent.


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    By Anonymous Anonymous, at 1:25 PM  

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