The Activation

The 8th December came and went and there was no activation of my broadband service. I was particularly worried about this, as my work is now heavily dependent on Internet access and not having access to the net for just a short period of time would cause serious problems for me. I got on to BT the next day. However I was passed around from department to department like you would not believe. I was then transferred again and spent 2 hours on hold without even speaking to anyone. I was furious that BT could keep a customer on hold for this period of time. This resulted in me making a written complaint and until this day they have not come back to me regarding this.

The 10th December came and I called BT back in the morning regarding the activation. After about 40 minutes on hold I got through to their technical support in India. I was then told by their representative there was an issue with the exchange and my activation would now be the 13th December. I was not happy about this because it meant me losing 5 days of work. However there was little I could do but accept it.

The 13th December was now here and I was looking forward to having my broadband connection, so that I could catch up on my work. I plugged the BT Homehub in and waited for the broadband light to go green. This wait was in vain as it just kept blinking. Fortunately I have seen this problem caused before by the internal wiring of the sockets. I opened up the master socket and disconnected the extensions just leaving 2 and 5 connected. I plugged the router back but still nothing. I changed the filters and still nothing. I then proceeded to get on the phone to BT to see what had happened. They told me that there was a fault on the line and someone would contact me in 24 hours.