Activated or Not?

Over the next couple of days I received intermittent connections to broadband. Probably 15 minutes at a time. This led me to believe that the router was faulty. Being a consultant I had loads of spare routers lying around. I pulled one out and within a few seconds it had synced, but at 160kbps downstream. I got on to BT yet again and told them about this. Again I was passed around like a rag doll. I was told that there was still a fault on the line and they would call me back in 24 hours. Again they called me back and told me it was fixed, but I was still left with a 160kbps. In addition my call quality had gone down and I couldn’t connect with dial up anymore.